New York, NY - Chaos as Flight Attendant Rants at Passengers at LaGuardia Airport |
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(Photo credit: AP)New York, NY - A flight attendant on a weather-delayed plane at LaGuardia Airport yelled at passengers and challenged them to leave the plane if they dared.
The incident involving American Eagle flight attendant Jose Serrano was caught on video. Flight 4607 to Raleigh-Durham, N.C., was delayed for five hours on Monday.
Port Authority police were called to the plane.
American Airlines apologized for the incident. It said in a statement it did “not believe that the passengers’ frustrations were always met with the level of service that we expect from our people.”
Serrano was removed from the plane. There were no arrests.
The incident recalled a similar episode involving a Jet Blue attendant last year who swore at passengers and pulled the emergency chute on a flight after it landed at Kennedy Airport.
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Read Comments (9) — Post Yours »
1
Jun 29, 2012 at 09:37 AM Aryeh Says:Report as Inappropriate
At least he got let off the plane...
2
Jun 29, 2012 at 10:35 AM Stickpick Says:Report as Inappropriate
These type behaviors from employees should not be disregarded in any way. unless they are not background checked. It should be considered a criminal offence for an employee to do this thus warranting arrests and investigations.
It's happening far too often lately.
3
Jun 29, 2012 at 10:57 AM Dan Says:Report as Inappropriate
Had this idiot tried this with me, I'd have taken up his offer ("get off the plane if you dare.") Had he then tried to stop me, I'd have kicked his butt, and I'll bet I'd have gotten help from some passengers, just as what was the case with the JetBlue pilot who went bonkers. This flight attendant was a menace to the rest of the crew and the passengers, and I would have so argued in court would it have come to that.
This illustrates a big and growing problem with the industry. Overcrowding of flights, and general treatment of passengers as if they were passengers heading to their final destination at Auschwitz-Birkenau, is going to destroy the airline industry, and is doing a good job of it already. Even the crew is suffering, and their bosses are paying them less for working in conditions which are becoming intolerable.
Fuel costs are dropping rapidly. It's time for the industry to add flights, rehire those they laid off, and restore the amenities that once made flying fun. I will never fly unless I absolutely needed to, and I'm a Million Miler at American. At least when I drive all I have is a backseat driver to bug me -- my wife.
4
Jun 29, 2012 at 01:29 PM Apkores Says:Report as Inappropriate
“ These type behaviors from employees should not be disregarded in any way. unless they are not background checked. It should be considered a criminal offence for an employee to do this thus warranting arrests and investigations.
It's happening far too often lately. ”
Right.. so flight attendants are actually human punching bags for the letting of passenger frustrations. Very practical advice.
5
Jun 29, 2012 at 02:12 PM MarkTwain2 Says:Report as Inappropriate
“ Had this idiot tried this with me, I'd have taken up his offer ("get off the plane if you dare.") Had he then tried to stop me, I'd have kicked his butt, and I'll bet I'd have gotten help from some passengers, just as what was the case with the JetBlue pilot who went bonkers. This flight attendant was a menace to the rest of the crew and the passengers, and I would have so argued in court would it have come to that.
This illustrates a big and growing problem with the industry. Overcrowding of flights, and general treatment of passengers as if they were passengers heading to their final destination at Auschwitz-Birkenau, is going to destroy the airline industry, and is doing a good job of it already. Even the crew is suffering, and their bosses are paying them less for working in conditions which are becoming intolerable.
Fuel costs are dropping rapidly. It's time for the industry to add flights, rehire those they laid off, and restore the amenities that once made flying fun. I will never fly unless I absolutely needed to, and I'm a Million Miler at American. At least when I drive all I have is a backseat driver to bug me -- my wife. ”
Thanks for posting this as now I don't need to buy your book.
6
Jun 29, 2012 at 01:54 PM Dan Says:Report as Inappropriate
I just want to clear something up here. The flight attendant is far less at fault here, regardless of what he said, then management, which has managed to turn what should be an enjoyable experience into several hours of torture. Yes, the last time we flew (on JetBlue between NYC and Kingston, Jamaica) we enjoyed excellent service (but no food except snacks) and the plane took off and arrived on time, each way. Even TSA wasn't so bad.
Unfortunately, this is the exception these days, not the rule. Last year we flew from Ft. Lauderdale to Newark. It took over an hour to get through the security line, because the TSA screeners were deliberately taking their time, writing stuff down, etc. Plus, one of the screeners was not manning a line, leaving his partner to do double duty. Jetblue, at least, held the plane for about 20 minutes so everyone could board. It was the last flight of the day from Fort Lauderdale to Newark, so we would have been stranded if we missed our flight.
I don't know which is worse, TSA or the nickel and diming of the carriers.
7
Jun 29, 2012 at 02:11 PM Anonymous Says:Report as Inappropriate
#4. There is zero mention that passengers caused flight attendant's behavior. Oops....! Have I missed something?
8
Jun 30, 2012 at 10:18 PM MINBP Says:Report as Inappropriate
I would like to know which nursing homes AA gets there flight attendants from ?
9
Jun 30, 2012 at 11:46 PM Semper Logic Says:Report as Inappropriate
“ These type behaviors from employees should not be disregarded in any way. unless they are not background checked. It should be considered a criminal offence for an employee to do this thus warranting arrests and investigations.
It's happening far too often lately. ”
***"These type behaviors from employees should not be disregarded in any way. unless they are not background checked."
So, what you are advising is that aircrew should be "background checked" (whatever you mean by that; it's not at all clear). Then, if the employees do pass your "checks" and scream and shout at the passengers, everything will be OK.
***"It should be considered a criminal offence for an employee to do this thus warranting arrests and investigations."
It should be a criminal offence to do what, precisely? If you mean that yelling at customers is what you are talking about then half the population of BR, Willi, Kew Gardens and the five towns would be jailed on a daily basis.
***"It's happening far too often lately."
What, exactly (I repeat: "exactly") are you writing about? Hens laying double-yolked eggs? Women wearing talitot at the Kotel? Be precise in your writing, for heavens' sake!
It's refreshing to see that someone here is using British spelling as you have ("employee", "offence"), but evidence of that same somebody having a sane yiddishe kop on her shoulders would be infinitely better.