New York – Whole Foods Apologizes For Pricing Problems

    2

    This March 27, 2014 photo shows shoppers in the produce section at the the Whole Foods Market in Woodmere Village, Ohio.  (AP Photo/Tony Dejak)New York – Whole Foods Market has apologized to its shoppers for pricing issues in blog posts and emails, a week after a New York investigation found that the natural food grocer routinely overcharged for prepackaged fruits, vegetables and deli meats.

    Join our WhatsApp group

    Subscribe to our Daily Roundup Email


    “Straight up, we made some mistakes,” said co-CEO Walter Robb as he stood beside co-CEO John Mackey in a YouTube video posted Wednesday. “We want to own that.”

    Robb and Mackey said that the pricing mistakes were unintentional and that the company will increase its training at stores around the county. Going forward, Whole Foods will give items away for free if customers discover they were overcharged. “We apologize to our customers for any discrepancies that may have occurred,” the company said in blog post.

    Last week, New York’s Department of Consumer Affairs said it was expanding its investigation after finding that Whole Foods stores in the city regularly ripped customers off, including overcharging $14.84 for a package of coconut shrimp and $4.85 for eight chicken tenders. The department tested 80 types of prepackaged items and found all of them had mislabeled weights. The investigation focused on eight stores in the city.

    In a statement, Commissioner Julie Menin said that the Department of Consumer Affairs was “gratified” that Whole Foods admitted to issues with its prepackaged food labels.

    In the YouTube video, Mackey said there was a “very small percentage” of weighing errors with items made in stores, including sandwiches, fresh juices and cut fruits.

    “We know they are unintentional because the mistakes are both in the customer’s favor and sometimes not in the customer’s favor,” Robb said.

    Based in Austin, Texas, Whole Foods Market Inc. operates 422 stores around the world.


    Listen to the VINnews podcast on:

    iTunes | Spotify | Google Podcasts | Stitcher | Podbean | Amazon

    Follow VINnews for Breaking News Updates


    Connect with VINnews

    Join our WhatsApp group


    2 Comments
    Most Voted
    Newest Oldest
    Inline Feedbacks
    View all comments
    bennyt
    bennyt
    8 years ago

    Apologies AFTER being caught don’t fly.

    TexasJew
    TexasJew
    8 years ago

    Where is the fine? These thief’s should sit in jail.and be fed some of the crap they sell.