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New York, NY - Avis: Employees Appear To Have Acted Correctly In Denying Israeli Man Service

Published on: November 23, 2015 12:16 PM
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Avis reservation agent Angelline (white shirt) and her manager Shamoura.Avis reservation agent Angelline (white shirt) and her manager Shamoura.

New York, NY - Avis is refuting claims made by a customer who said that employees at a Manhattan branch of the car rental firm refused to rent him a car because they refused to recognize his Israeli driver’s license.

According to a story that appeared  yesterday in the Observer, Dov Bergwerk, a senior vice president and general corporate counsel at Israeli pharmaceutical company Teva, went with his wife to an Avis branch located on West 76th Street and Broadway on Manhattan’s Upper West Side this past Saturday night to pick up a vehicle that he had previously reserved.  Bergwerk, who noted that he is a frequent Avis customer, handed the clerk his reservation, his Israeli license and his Avis loyalty card, but was allegedly told that company policy precluded accepting any Israeli documents.

According to Bergwerk, he had rented a car from the same location just two days earlier and he asked the reservation agent to access his Avis profile with his loyalty card, a request that she refused to honor.  An argument broke out between the two and manager who attempted to mediate the dispute reportedly refused to honor the reservation.  Bergwerk contacted Avis’ main customer service line, which confirmed that an Israeli license was an acceptable form of identification and told him that he could show the reservation agent his passport to further confirm his identity.  But Bergwerk said when he put the manager on the phone with customer service she said that the reservation had been declined not because the identification presented had been all in Hebrew, but because Bergwerk had been argumentative.

Bergwerk said that from the moment he pulled out his Israeli license, he felt that he was targeted because of his nationality.

“I felt that something very ugly was going on, ” said Bergwerk. “Discriminated against.  When you deny someone a service and they present the ability to pay for that service and they dismiss you like your money isn’t good here, it’s very demeaning.”

Both Bergwerk and his wife Ruth claim that the reservation agent and the manager refused to provide them with their last name or employee identification numbers, but the manager has been identified as Shamoura Welch-Robinson.

A statement today released by Avis on Facebook said that they are investigating the incident, noting that a customer had been prevented from renting a car because they provided insufficient identification but that based on initial inquiries it seems that its employees did nothing wrong.

“Visitors to the U.S. from other countries must provide both a valid driver’s license from their country of residence as well as either a valid international driver’s license or passport in order to rent from Avis.  We are aggressively investigating the customer’s allegation regarding the handling of this matter, as we do not tolerate any form of discrimination.  So far, our ongoing investigation suggests that this customer is unfairly maligning us with unfounded allegations.”

Welch-Robinson who has been with Avis since April 2014, is an operations manager with the company, and according to her LinkedIn page, her job includes “leading customer recovery efforts to prevent complaints.”  Welch-Robinson also worked as a loss prevention detective at Bloomingdale’s until February 2015.  Two months later she filed a lawsuit, along with another employee, against the store charging violations of the Equal Pay Act.

A petition filed on change.org

demanding that Avis fire the employees in question and apologize to Mr. Bergwerk met its goal of 1,000 signatures in just 17 hours.

Calls to Avis went unanswered.


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Read Comments (15)  —  Post Yours »

1

 Nov 23, 2015 at 12:40 PM Anonymous Says:

A sorry statement about the status of America under Obama is that no discrimination against a Jew will be adequately evaluated. But a similar complaint from a black or a Muslim would evoke the wrath of the White House. All we know is what is reported in the media, not the facts. But rest assured that no one responsible will investigate this, and it will just pass another incident without evaluation or consequences. Thanks Obama. Can't wait to see you retire in complete disgrace and shame. You have wrecked the country, and it is impossible to tell how many Republican administrations will be needed to undo the damage.

Vote Republican.

2

 Nov 23, 2015 at 12:48 PM yonasonw Says:

Isn't the headline misleading? I read the story as substantiating the allegation that Avis' employees did NOT act correctly.

3

 Nov 23, 2015 at 12:52 PM bennyt Says:

What do you expect from employees who earn $6.00 an hour?

4

 Nov 23, 2015 at 02:29 PM mewhoze Says:

read about al roker filing a complaint that a cab driver did not pick up him and his son due to the color of their skin.
everyone counts except yidden

5

 Nov 23, 2015 at 02:30 PM Anonymous Says:

Maybe she knew Israelis are Maniacs behind the wheel

6

 Nov 23, 2015 at 02:58 PM Charles from London Says:

The renter probably did have the required documents if he had rented at the same location just just two days earlier. What probably happened is that Mr. Bergwerk just behaved like an Israeli, i.e. he was condescending and arrogant. He would not see that if it hit him in the face but to a regular American non Jew it was offensive. They then traded verbal blows until the Avis employee said to herself, I am not going to stand for being treated like dirt, and refused the rental. Avis will apologize but not fire the employee. However it will not take long for another US service employee to be humiliated by an Israeli. They don't do it deliberately, it just courses through their blood. I know, I have been on the receiving end many times as a Concierge at a top London hotel. However I earn a great deal more than $6 an hour. I have learned how to smile and hold my fire until I am in the staff dining room. Then we all swop stories. Some of the best ones come from the chambermaids who notice who "borrows" what from the rooms. The Arab and Israeli guests have one thing in common: their light fingers.

7

 Nov 23, 2015 at 03:10 PM Moishe_Mechel Says:

Reply to #6  
Charles from London Says:

The renter probably did have the required documents if he had rented at the same location just just two days earlier. What probably happened is that Mr. Bergwerk just behaved like an Israeli, i.e. he was condescending and arrogant. He would not see that if it hit him in the face but to a regular American non Jew it was offensive. They then traded verbal blows until the Avis employee said to herself, I am not going to stand for being treated like dirt, and refused the rental. Avis will apologize but not fire the employee. However it will not take long for another US service employee to be humiliated by an Israeli. They don't do it deliberately, it just courses through their blood. I know, I have been on the receiving end many times as a Concierge at a top London hotel. However I earn a great deal more than $6 an hour. I have learned how to smile and hold my fire until I am in the staff dining room. Then we all swop stories. Some of the best ones come from the chambermaids who notice who "borrows" what from the rooms. The Arab and Israeli guests have one thing in common: their light fingers.

but the Arab's pushiness would b tolerated

8

 Nov 23, 2015 at 03:48 PM ayinglefunadorf Says:

Well, that's happen when the PM of a country comes to the USA and turns 1/2 of the population (Democrats) against Jews.

9

 Nov 23, 2015 at 03:52 PM Anonymous Says:

Reply to #1  
Anonymous Says:

A sorry statement about the status of America under Obama is that no discrimination against a Jew will be adequately evaluated. But a similar complaint from a black or a Muslim would evoke the wrath of the White House. All we know is what is reported in the media, not the facts. But rest assured that no one responsible will investigate this, and it will just pass another incident without evaluation or consequences. Thanks Obama. Can't wait to see you retire in complete disgrace and shame. You have wrecked the country, and it is impossible to tell how many Republican administrations will be needed to undo the damage.

Vote Republican.

"Thanks Obama..You have wrecked the Country" Unemployments cut in Half, Stocks up 300% Housing Doubled, No 9/11 in American Soil like before etc. If that is called "Wrecked this Country" I sure hope we Yidden will continue to vote DEMOCRAT. Lets try to increase our vote from 75% to 95% based on this results.

10

 Nov 23, 2015 at 03:54 PM Anonymous Says:

Reply to #6  
Charles from London Says:

The renter probably did have the required documents if he had rented at the same location just just two days earlier. What probably happened is that Mr. Bergwerk just behaved like an Israeli, i.e. he was condescending and arrogant. He would not see that if it hit him in the face but to a regular American non Jew it was offensive. They then traded verbal blows until the Avis employee said to herself, I am not going to stand for being treated like dirt, and refused the rental. Avis will apologize but not fire the employee. However it will not take long for another US service employee to be humiliated by an Israeli. They don't do it deliberately, it just courses through their blood. I know, I have been on the receiving end many times as a Concierge at a top London hotel. However I earn a great deal more than $6 an hour. I have learned how to smile and hold my fire until I am in the staff dining room. Then we all swop stories. Some of the best ones come from the chambermaids who notice who "borrows" what from the rooms. The Arab and Israeli guests have one thing in common: their light fingers.

"Just behaved like an Israeli" You mean like BIBI? Destroyed AIPEC in one speach. Before his speach AIPAC had both Republicans and Democrats.

11

 Nov 23, 2015 at 04:01 PM Charles from London Says:

Reply to #10  
Anonymous Says:

"Just behaved like an Israeli" You mean like BIBI? Destroyed AIPEC in one speach. Before his speach AIPAC had both Republicans and Democrats.

I do not involve myself in politics. I only speak from experience in having been on the receiving end of the Israeli brashness many times and it is not pleasant. Many people who pay a lot for a hotel suite think they own the world but there are really none as condescending and arrogant as the Israeli guest. I think the Arabs have lighter fingers by the way.

12

 Nov 23, 2015 at 04:05 PM Anonymous Says:

Reply to #9  
Anonymous Says:

"Thanks Obama..You have wrecked the Country" Unemployments cut in Half, Stocks up 300% Housing Doubled, No 9/11 in American Soil like before etc. If that is called "Wrecked this Country" I sure hope we Yidden will continue to vote DEMOCRAT. Lets try to increase our vote from 75% to 95% based on this results.

Yes, this country is wrecked. If you like his governing style, and won't have it after 2016, move to a communist country. You'll love it there. Try Iran or another radical Islam country. Might be even better.

Unemployment is not reduced by very much. The only index the government uses to measure that is new applications for unemployment insurance. That misses the so many that cannot apply, and the many who have given up looking for work. The absence of a major tragedy like 9/11 proves nothing. World terror is way up, and Obama tacitly supports it. His administration legitimizes it, and often finances it (indirectly). Iran deal was stupid, dangerous, and cruel for America, not just Israel. Obamacare is the worst thing to happen to a broken health care system. Worse than ever. National debt is insane. No one scored so poorly on campaign promises. No one ever hijacked every real issue into partisan politics. Foreign policy destroyed. Economy is damaged in so many ways. Broke far more than he fixed. Restored bigotry, where equality reigned. A simple disgrace to America. We cannot afford someone who sides with Obama and his policies.

Vote Republican.

13

 Nov 23, 2015 at 04:30 PM Anonymous Says:

Reply to #3  
bennyt Says:

What do you expect from employees who earn $6.00 an hour?

aND if you pay him $15.00 is it going to be better ofcourse not same dreck

14

 Nov 23, 2015 at 07:59 PM StevenWright Says:

Reply to #3  
bennyt Says:

What do you expect from employees who earn $6.00 an hour?

Well that's why they're trying to raise the minimum wage.

15

 Nov 23, 2015 at 08:29 PM LiberalismIsADisease Says:

Reply to #8  
ayinglefunadorf Says:

Well, that's happen when the PM of a country comes to the USA and turns 1/2 of the population (Democrats) against Jews.

dont blame netanyahu for what brack insane oblunder is responsible for. fact is the dems DONT like the jews .

16

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