New York, NY - Agency Handling More Than 700,000 Tickets, Becoming Customer-Friendly

New York, NY - The agency that New Yorkers love to hate is getting a makeover. The Environmental Control Board (ECB), which processes more than 700,000 tickets a year for sanitation violations, building code problems and other quality-of-life issues, is being put under a new department and ordered to become more customer-friendly. "If you get a ticket, we're going to make it easy to pay. If you...