Philadelphia – Southwest Offers Apology, Compensation To Passengers

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    The engine on a Southwest Airlines plane is inspected as it sits on the runway at the Philadelphia International Airport after it made an emergency landing in Philadelphia, Tuesday, April 17, 2018. (Amanda Bourman via AP)Philadelphia – Southwest Airlines has sent a letter of apology and is offering compensation to passengers who were on a flight earlier this week that made an emergency landing following an engine explosion.

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    ABC News reports that it obtained a letter to one passenger signed by Southwest CEO Gary Kelly that included a $5,000 check and a $1,000 travel voucher. The company confirmed that it sent the “communication and gesture” to passengers, although it would not disclose the wording or compensation amounts.

    An engine on a Southwest jet exploded over Pennsylvania on Tuesday, and debris hit the plane. Jennifer Riordan, a 43-year-old bank executive from Albuquerque, New Mexico, was sucked partway out of the jet when a window shattered. She died later from her injuries.


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    5 years ago

    The passengers should not accept the peanuts, that Southwest is offering. If they sue for the mental trauma and physical injuries, they will receive a lot more than $5,000. The airlines must be held responsible for their negligence. If everyone will remember, the federal government saved both United and American Airlines from bankruptcy, because of their negligence on Sept. 11, 2001, whereby they didn’t have better security screening. Certainly, the events of 9/11/01, would not have occurred on El Al. In summary, Southwest Airlines should be held legally culpable in a court of law.

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    Alexharder
    5 years ago

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