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Berlin - Report: Amazon Destroys Large Amount Of New, Returned Goods

Published on: June 12, 2018 08:23 PM
By: AP
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FILE - A truck of German postal and logistics group Deutsche Post DHL leaves the Amazon logistics center in Koblenz, western Germany December 23, 2015.   REUTERS/Wolfgang RattayFILE - A truck of German postal and logistics group Deutsche Post DHL leaves the Amazon logistics center in Koblenz, western Germany December 23, 2015.  REUTERS/Wolfgang Rattay

Berlin - German public broadcaster ZDF is reporting that online retailer Amazon destroys a large amount of new and returned goods even though they are in working order.

In a program that aired Tuesday, ZDF quoted current and former Amazon employees saying the products included electronics, appliances and clothing.

ZDF cited one unnamed Amazon worker saying she oversees the destruction of goods worth more than 23,000 euros ($27,000) each day.

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Germany’s deputy environment minister, Jochen Flasbarth, told ZDF the alleged practice was “a huge scandal.”

A representative for Amazon in Germany didn’t respond to a request for comment.



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Read Comments (7)  —  Post Yours »

1

 Jun 12, 2018 at 09:05 PM Yid11559 Says:

That’s why we use refundsniper.com
Every seller should use them! They make sure you get all your money back from amazon.

2

 Jun 12, 2018 at 09:24 PM Aron1 Says:

So they're destroying perfectly good merchandise in Germany.
Why am I not shocked?

3

 Jun 12, 2018 at 11:22 PM quite possible, makes sense Says:

Processing returned merchandise, making sure all parts are there and ensuring consumers did not switch the item for a similar item is very comples and costly. You can not set up a computer program or train a low wage worker to know what to do. This is before the headache of getting it into the right place for logistics.
It is cheaper and safer to crush it.This is why firms are starting to restrict returns.

4

 Jun 12, 2018 at 11:58 PM lazy-boy Says:

does it make sense as reported here?
no....

5

 Jun 13, 2018 at 07:45 AM Moshe Says:

Me thinks....all those returns, .....we're my wife's.....

6

 Jun 13, 2018 at 09:02 AM Anonymous Says:

Reply to #3  
quite possible, makes sense Says:

Processing returned merchandise, making sure all parts are there and ensuring consumers did not switch the item for a similar item is very comples and costly. You can not set up a computer program or train a low wage worker to know what to do. This is before the headache of getting it into the right place for logistics.
It is cheaper and safer to crush it.This is why firms are starting to restrict returns.

Could be processing returns are costly but don't forget you amazon sellers save big because you don't have a store front . Over all you gain more than you lose . If you restrict returns people won't buy the product online . There is an inherent risk with products you can't touch or feel . People only purchase those products bec they are comfortable that they can return it . Start adding restrictions and expect to lose customers. Just a word from the wise customer

7

 Jun 13, 2018 at 10:06 AM whataworld Says:

For a while I wasn't receiving most of my Amazon pkgs. When I called Amazon they issued a refund or sent me replacements. After a while someone with a similar address to mine showed up at my door with lots of packages, the delivery company had left them by her door. I called Amazon to see how I can return them and the rep couldn't be bothered, she said "you can keep them". I still feel bad for those Amazon vendors. From this I've learnt that Amazon will do zero for their sellers if it won't effect their bottom line money. Their greed is appalling.

8

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