Orlando, FL – Low-cost carrier AirTran had the best overall performance of the 16 largest U.S. carriers last year in an annual study of airline quality.
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Hawaiian Airlines — ranked first the previous two years — was bumped down to second place in the study. The survey was released Monday.
The study is based on Department of Transportation data on on-time performance, mishandled baggage, bumpings due to overbooking and consumer complaints.
Overall, airlines improved their performance in 2010, with fewer lost bags and bumped passengers and more on-time arrivals. But consumer complaints were up.
I don’t know who did the study, but I fly with Air Tran twice, and I’ve never flown with them again. Their ground personnel were amoung the rudest and most incompetent that I’ve ever encountered. Their boarding procedures, whereby they separate people seated in the same aisle next to each other, are also asinine. As I told Air Tran, if they offered me free flights, I wouldn’t fly with them, ever!
How is Jet Blue not number one???!!!!