Berlin – German public broadcaster ZDF is reporting that online retailer Amazon destroys a large amount of new and returned goods even though they are in working order.
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In a program that aired Tuesday, ZDF quoted current and former Amazon employees saying the products included electronics, appliances and clothing.
ZDF cited one unnamed Amazon worker saying she oversees the destruction of goods worth more than 23,000 euros ($27,000) each day.
Germany’s deputy environment minister, Jochen Flasbarth, told ZDF the alleged practice was “a huge scandal.”
A representative for Amazon in Germany didn’t respond to a request for comment.
That’s why we use refundsniper.com
Every seller should use them! They make sure you get all your money back from amazon.
So they’re destroying perfectly good merchandise in Germany.
Why am I not shocked?
Processing returned merchandise, making sure all parts are there and ensuring consumers did not switch the item for a similar item is very comples and costly. You can not set up a computer program or train a low wage worker to know what to do. This is before the headache of getting it into the right place for logistics.
It is cheaper and safer to crush it.This is why firms are starting to restrict returns.
does it make sense as reported here?
no….
Me thinks….all those returns, …..we’re my wife’s…..
For a while I wasn’t receiving most of my Amazon pkgs. When I called Amazon they issued a refund or sent me replacements. After a while someone with a similar address to mine showed up at my door with lots of packages, the delivery company had left them by her door. I called Amazon to see how I can return them and the rep couldn’t be bothered, she said “you can keep them”. I still feel bad for those Amazon vendors. From this I’ve learnt that Amazon will do zero for their sellers if it won’t effect their bottom line money. Their greed is appalling.